Shipping policy

SHIPPING POLICY
Last Updated: May 21st 2026

Thank you for shopping with Honest Oud by Loma. We are committed to providing a smooth and reliable shipping experience.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

During high-volume periods, promotions, or holidays, processing times may be extended.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (if available)

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is entered:

  • Contact us immediately if your order has not yet shipped.
  • Once shipped, we cannot guarantee address changes.
  • Additional shipping charges may apply if a package is returned due to incorrect information.

Lost, Delayed, or Stolen Packages

Honest Oud by Loma is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Holidays
  • Customs processing
  • Carrier service interruptions

Packages marked as delivered by the shipping carrier are considered fulfilled.

If your package is lost or arrives damaged, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the package (if damaged)
  • Description of the issue

International Shipping

International shipping availability may vary by location.

Customers are responsible for:

  • Customs duties
  • Taxes
  • Import fees
  • Additional charges imposed by local authorities

Honest Oud by Loma is not responsible for customs delays or fees.

Fragrance Shipping Notice

Due to shipping regulations regarding fragrance products containing alcohol, some shipping methods or destinations may have restrictions.

Contact Us

Questions about shipping can be directed to:

Honest Oud by Loma
Email: [Your Email Address]
Website: [Your Website URL]

This is written to fit directly into a Shopify policy page and matches your fragrance brand tone.