Refund policy
RETURN & REFUND POLICY
Last Updated: May 21st 2026
At Honest Oud by Loma, customer satisfaction is important to us. Due to the nature of fragrance products and hygiene considerations, please review our return policy carefully before placing an order.
Return Eligibility
To qualify for a return, items must:
- Be returned within 14 days of delivery
- Be unused and in the same condition received
- Include original packaging, accessories, and inserts
- Not show signs of use, damage, or tampering
We reserve the right to deny returns that do not meet these requirements.
Non-Returnable Items
For health, safety, and product integrity reasons, the following items are generally non-returnable:
- Opened or used fragrance products
- Decants, samples, or tester products
- Clearance or final sale items
- Gift cards
- Personalized or customized products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue
We will review the issue and work toward a suitable resolution.
Refund Process
Once your return is received and inspected, you will be notified whether your refund has been approved.
If approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your payment provider
- Original shipping charges are non-refundable unless the error was caused by Honest Oud by Loma
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged
- The issue resulted from our error
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled only before shipment processing begins.
Once an order has shipped, it cannot be canceled.
Contact Us
Honest Oud by Loma
Email: Marcelinosalesllc@gmail.com